Return Policy for EssenceOfLove.us
Effective Date: January 17, 2025
Thank you for shopping with EssenceOfLove.us! We strive to ensure that you are fully satisfied with your purchase. If for any reason you are not satisfied, we are happy to assist you with our return process.
1. Return Timeframe
Customers must return products within 14 days from the date of purchase to be eligible for a return. Any return requests made after 14 days will not be accepted.
2. Eligibility for Return
To be eligible for a return, items must be:
- In their original condition (unused, undamaged, and in original packaging)
- Accompanied by the original receipt or proof of purchase
Please note that certain items, such as personalized or custom products, may not be eligible for return unless they are defective or damaged upon arrival.
3. How to Return an Item
If you wish to return a product, please follow these steps:
- Contact Us: Email us at [insert contact email] within 14 days of your purchase. Be sure to include your order number, the item(s) you wish to return, and the reason for the return.
- Return Approval: Our customer service team will respond to your email with instructions on how to proceed with your return. We may ask for additional information or photos if the product is defective or damaged.
- Return Shipping: Once your return is approved, you will be responsible for the cost of return shipping, unless the product is defective or damaged. We recommend using a trackable shipping service for your return to ensure it reaches us.
- Processing the Return: Once we receive your returned item(s), we will process your return and issue a refund to your original payment method, minus any applicable shipping fees.
4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [insert contact email] with your order details and photos of the damage. We will assist you with a return or replacement at no additional cost.
6. Questions or Concerns
If you have any questions regarding our products or the return process, please do not hesitate to reach out to us via email at [insert contact email]. Our customer support team is here to help and will respond to your inquiries as quickly as possible.
7. Refund Processing
Once your return is approved and processed, please allow up to 7-10 business days for the refund to be credited to your account, depending on your payment provider.
Thank you for choosing EssenceOfLove.us! We appreciate your business and are here to assist you with any concerns or questions you may have.